About Abacum

Join a fast-growing tech company building the OS of Strategic Finance.

By taking a completely new approach, Abacum's mission is to become the leading collaborative financial planning solution. What does that mean? We are building the most powerful and flexible platform to allow finance (FP&A) teams to solve their hardest problems; data automation, planning, scenario modelling, and performance tracking.

We started in 2020 and within just 1 year, we have grown to more than 70+ employees with 15+ nationalities and we are looking to grow 10x again in the next coming months! We've raised $25M from some of the world's top investors (Y Combinator, Creandum, Atomico). We empower passionate problem-solvers to collaborate, innovate and do their best work.

This is very ambitious. And we can’t do it alone. So we'd love to meet you!

About the role

As a Customer Success Manager, you bring business acumen and excellent customer management experience. Your key focus is to drive value, adoption and retention of our customers' investments in Abacum. Improving customer satisfaction is what drives you on a daily basis.

This role will allow you to build a strong internal network, partnering closely with the wider Implementation/Support Team and Product Team to ensure the customer maximizes value with the Abacum platform.

Mission

• Strong awareness of the customer journey and how CSMs serve to strategically advise customers toward agreed upon goals
• Engage and meet with customers for MBRs/QBRs in order to develop a clear understanding of their needs, opportunities and possible solutions
• Coach and drive customers toward the maximum value of Abacum alongside their business needs on a defined timeline, promoting methodologies and business practices that create customer experts
• Maintain high levels of customer engagement and satisfaction with a focus on customer value & loyalty
• Identify common customer challenges to help identify opportunities for enhanced product solutions
• Partner cross-functionally with Sales, Marketing, FP&A Ops and Product teams to continuously improve the customer experience
• Ability to craft internal and customer-facing assets
• Help drive customer references and case studies

This role is perfect if you have

• 3+ years experience as a Customer Success Manager, Account Manager or similar client-facing role
• Experience working with customers in the financial planning (FP&A) or finance software space (ERPs, corporate performance software) is highly desirable